Click on Download complete item including attachments (this will tell Outlook to download all emails with content and attachments). Click OK to proceed. Click Close to close the dialog box. When you return to the Outlook window, click on the Send/Receive All Folders button. Outlook for Mac. Outlook for Windows. Outlook Web App (OWA) Outlook for Mac. Open Outlook and click on the search box in the upper right corner of the screen. Change the mail selector on the left hand side of the screen to All Mail. Click the Advanced button located as the second-to-last button from the right of the toolbar.
Outlook For Mac Download Old Emails-->
Original KB number: 4484206
Symptoms
When you try to send email messages in Outlook 2016 for Mac, the email messages remain stuck in the Outbox folder, and you receive the following error message:
Unexpected data was encountered.
Cause
This issue occurs because Outlook 2016 for Mac can't locate and use the Sent Items folder. The folder hierarchy in the mailbox may have become corrupted.
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For example, in some cases, the Sent Items folder is converted into the Archive folder, and the icons that mark the two folders are incorrect. See the following screenshots:
Resolution
To resolve this issue, reset or rename the Outlook folders by using Outlook for Windows.
Method 1: Use the /resetfolders switchOutlook Email On Mac
Use the /resetfolders switch to restore the missing folders at the default delivery location. To do this, follow these steps:
Method 2: Use Outlook Web App
Use Outlook Web App to reset the default folder names. To do this, follow these steps:
![]() Method 3: Use the Set-MailboxRegionalConfiguration cmdletOutlook Mac Download All Mail
If you're an administrator, run the following cmdlet to reset the default folder names for the user:
For more information about language codes and the
Set-MailboxRegionalConfiguration cmdlet, see the following websites:
Method 4: Use Outlook to select a new Archive folder
To do this, follow these steps:
Outlook For Mac Download Email
For more information, see Folder names are incorrect or displayed in an incorrect language in Outlook.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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December 2020
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